Queue is clear — nothing unprocessed. New cards appear here as agents read more calls.
Help-page backlog — drag to rank, top is next to write
Nothing accepted yet.
Maybe pile — real but low value; revisits if the count climbs ()
Product capability gaps — customer signal, not Jira tickets
There's no pipeline yet from these into the actual product roadmap — this is a holding place in the meantime. Each card carries enough context to be picked up cold when that gets built.